support

		Support RESTOREIT SUPPORT COSTS

Support is all about ‘making it work’; technology is wonderful when it is working; irritating when it doesn’t! At Restore it, we consider good Support to be the vital ingrediant to making IT work and making a positive difference to your business. In this section of the web site you will find:-

Information on the software and systems we support and our charges
Our philosophy on ICT Support for SMEs
FREE subscription opportunity to our newsletter IT''s TheBusiness
Downloadable ICT Guides
Explanations on some popular technologies

		Challenging the Traditional Concept of Maintenance Agreements

It is a commonly held belief that a maintenance agreement is a pre-requisite for businesses with ICT equipment. At Restore it we believe that for most SMEs a traditional maintenance agreement does not represent the most efficient method of support.

Why? Well, traditionally, a maintenance agreement covers specified hardware and/or software on a reactive basis - ie in the event of failure. Many ICT issues are not necessarily caused by hardware failure, plus a maintenance agreement tends to assume that the customer is able to undertake basic preventative maintenance themselves that may avoid many minor problems becoming critical.

SMEs typically have limited ICT internal expertise; problems often arise at the initial point of contact where the SME maybe technically unable to convince the maintainers that the issue is covered. In the event that the maintainer makes a call to site and the issue is not covered by the agreement, a fairly expensive call out charge will probably be due. Also, what happens if the maintainer attend site but cannot obtain the parts to effect an immediate repair? Maintenance contracts may give a callout performance deadline but do not guarantee a 'fix'.

Clearly, a more pro-active approach is required that is more appropriate to the needs of the smaller business - Restore it offer tailored 'Specilaised ICT Support' Services:-

		Specialised ICT Support for SMEs

Restore it has a range of support services designed specifically for SMEs (Small & Medium sized Enterprise) that are designed to provide 'across the board' support for your hardware and software to help ensure your ICT (Information & Communications Technology) investment delivers your business real competitive advantage:-

A range of offerings positioned as your ‘Outsourced ICT Department'. We recognise that SMEs will typically not have access to an internal IT department but still need to use ICT effectively in order to compete effectively.

A combined maintenance and disaster recovery scheme designed to provide critical support to help keep your business running in the event of a critical failure or disaster involving total loss of key equipment.

We also have product specific support that can be integrated with BusinessAssist membership to provide unbeatable value for money.

Acquire equipment with minimal capital outlay by simply adding to an existing hire agreement or starting a new one

Pro-active management of critical and routine software updates to help ensure maximum security from known ‘vulnerabilities’ & minimise internal ICT administration

Click on the specific product you require support on in the table on the right hand side to view our support rates.